Managing Your Practice

Managing Your Practice

The ADA and hearing-impaired patients

In the case of hearing-impaired or deaf patients, it is important to remember that forms of communication that are quite adequate for most are not...

Managing Your Practice

Online patient reviews and HIPAA

Any information that could be used to identify a patient is a HIPAA breach. This is true even if the patient has already disclosed information.

Managing Your Practice

Open Notes

With the implementation of the Cures Act, medical notes have evolved into a tool to communicate with the patient, rather than just among health...

Managing Your Practice

How do you answer patients’ emails?

Several groups, including the American Medical Informatics Association and the American Medical Association have proposed standards, but none have...

Managing Your Practice

Can patients record office visits?

How would you respond to a patient asking (or demanding) to record all or part of their office visit?

Managing Your Practice

Escaping the daily grind

I write this reminder every couple of years because it's so easy to lose sight of the overall landscape among the pressures of our daily routines...

Managing Your Practice

Exorcising your ghosts

"Ghosting" is the situation where an employee disappears without any warning, notice, or explanation.

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